Questions and Answers

Select Question Topic

products ordering

How long do Salcura products take to work?

There is no quick and simple answer to this as what works a certain way for one person will work differently for another. However, if you buy a Salcura product for problem skin you will see a marked improvement in the appearance of the affected area within a few days with skin returning to normal in most cases after 6 weeks. Don't forget we have a 60 Day Guarantee on all of our products so if you are not happy with the results within 60 days then you get your money back!

What if the products simply don't work for me?

We recognize that what works really well for one person may not work as well for another. Unlike most other brands, our products come with a 60 Day Guarantee when purchased online to give you more confidence in your purchase. If you are not happy with the results then by following the clear instructions on our guarantee page you'll get a full refund. Simple as that!

Which products are suitable for which condition?

If you suffer from a skin condition then a good place to start on our site is the home page where you will find we have dedicated sections for the most common skin conditions. If you are looking to deal with something other than a skin condition, then go to our 'Products' section which is split up into categories that you should find easy to navigate and find the right products for you.

Are your products tested on animals or contain animal derived ingredients?

Salcura products are not tested on animals and contain no ingredients derived from animal sources. For a full breakdown of ingredients (by product) please go to the ingredients section.

Will Salcura products react with me?

Our products contain only 100% natural ingredients and are free from many substances that commonly cause a reaction with people such as parabens, alcohol, lanolin and paraffin. That said, we cannot guarantee our products will not cause a reaction as while unlikely, some people may still have an allergy to the natural ingredients we use. We advise that you check the ingredient list to check if our products contain any ingredients you know you cannot use.

What are the age restrictions on Salcura products?

As our products contain no nasties, all products can be used by those aged 12 months and over with some able to be used from birth. On each product page there are clear usage guidelines that include age recommendations too.

Can I use Salcura products if I'm pregnant or breast-feeding?

All the ingredients we use are not known to have any side effects related to pregnancy or breast-feeding. As such we consider our products to be safe. That said, generally speaking there is very little data around use during pregnancy of most products on the market so if you have any doubts at all we recommend taking some advice from your doctor.

Do I need to register to place an order?

No, we have a Quick Checkout which allows you to place an order without registering.

How do I know which size to purchase

The larger the size of product, the more economical your purchase. For people purchasing a product for the first time, you may want to just try the smallest size first. If you are a returning customer and there are large sizes available of the product you want then save money in the long run by getting that larger size.

What payment methods can I use online?

We accept Visa, MasterCard, Discover & American Express credit cards through a reputable 3rd party agent We also accept payment via PayPal. We do not accept checks, mail orders or cash. We are unable to accept cards that are due to expire within FIVE days of placing an order. Card details are checked and verified and goods are shipped once authorization has been obtained.

What is my credit card security number?

Your credit card security number is the 3 or 4 digit number found on the reverse of your card on the far right of the signature strip.On American Express cards it is the 4 digit number found on the far right just above your credit

When will I be charged?

Transactions on your card will be taken within 24hrs.

Do you accept returns?

So confident are we in our products that we DO offer a guarantee on all of our products! For full details please visit our dedicated guarantee section.

How do I receive my refund?

Refunds will be made to the card used for the original transaction, within 48 hours of receiving the items for refund.

How long does delivery take?

We are proud to ship 99% of orders received by 2:00 p.m. EST the same or next business day. Orders over $50 ship free via Newgistics and USPS. To view costs for orders under $50, other shipping methods, and estimated delivery times, please see our shipping page.

Do I pay a delivery charge for each item ordered?

One delivery charge will cover the whole delivery, regardless of number of items purchased.

Do you offer Saturday delivery?

At present we do not offer a Saturday delivery service, we deliver Monday through Friday.

How can I track my parcel?

If an email address was provided, tracking and/or delivery confirmation numbers will be provided via email after your order ships.

Is a signature required for my parcel on delivery?

A signature will always be required upon delivery unless the order is under $30 and 'Standard Delivery' is selected. If you are not present for signing at the time that delivery is made then a calling card will be left advising the nearest location for you make a collection.